If you do not speak the language of your guests – get an "interpreter" on your phone or a dictionary. Find out if your guests have their basic needs secured:

• whether they have the necessary personal belongings (comb, brush for teeth, clothes, etc.)
• do they have a phone to be able to contact so with You and your loved ones
• if you provide them with an independent apartment, take care of o food, personal hygiene and cleaning products
• show them the area, tell them what and where they can find
• explain how they can move around the area, or in your city to make them feel more independent and less dependent
• ask if they need your help with contacts with Polish administration

See in addition what to do and say and what things to avoid.

Detailed information is available on the website: How-to-talk-with-families-from-Ukraine-high-quality.pdf (emdr.org.pl)